FAQ

 All orders are made to order. It’s important to us that you love your purchase as much as we love creating it. Don’t hesitate to send us any questions regarding sizing or any other concerns you may have. We're only an email and DM away. I have listed answers to questions you may have, thank you for stopping by!

 

Do you ship internationally?

  • Yes! Please ensure that you enter your full address, including zip codes, city's, states to avoid any confusion (double-check too!).

  • You will receive a tracking number once dispatched

 

How much is shipping?

  • Shipping costs will be calculated at checkout, we use the Royal Mail postage service with the following services.

  • Shipping cost starts at £3 for UK 2nd class signed for.

  • International tracked & signed - £10.00  (Apparel) £15 (Poderosa Package)

 

When will my order arrive?

  • Orders are dispatched within 2-3 working days. Orders placed Fri-Sun will usually be dispatched on Monday.

  • UK orders will arrive within 2-4 working days (There still may be some delays due to the coronavirus)

  • Europe orders will typically arrive within 5-7 working days

  • International orders will typically arrive within 8-10 working days

 

What Is the exchange and return policy?
At the moment, we do not offer any exchanges, returns, or refunds of any kind due to the current climate. Please double-check the sizing in the footer to make sure you order the correct size. 

What if my item is incorrect or damaged?
In the unlikely case of a damaged item or if you received the wrong item, please email poderosaldn@gmail.com within 7 days to correct the issue. We cannot help you after a week or if the item has been worn.

 

I think my mail is lost - I haven't received my delivery yet?

  • We cannot be held responsible for any lost items. If you have not yet received your items we recommend you get in contact with royal mail. However, also please get in contact with me and let me know! I will do my best to assist.

  • More details can be found here: https://www.royalmail.com/retail-compensation-policy-los

Pease note: Import duties, taxes, and other charges are not included in the item price or shipping costs. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to purchasing.

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CONTACT 

We're always here to help and are always up for a convo! If you have any questions you can email us at poderosaldn@gmail.com or DM via Instagram @poderosaldn.

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